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Consumer Intelligence benchmarks service at the point of customer contact for call centres and web sites.  Using independently created risks that reflect the market, we compare all the major competitors operating in the following General Insurance sectors:  Home, Life, Motor, Motorbike, Pet, Travel, Van.

All mystery shopping calls are recorded with over 70 data and timing metrics captured in real time. Companies’ performances are compared and ranked for process, sales and regulatory compliance.

We work with different customer service functions within client companies, helping to
maximise revenue or reduce costs.

Some of the typical questions we are asked:

 Can I improve my revenue per call centre hour?
How does the service in my call centre affect propensity to buy?

Does the call centre collect information in a compliant manner?

Are we making the most of opportunities to up sell or cross sell?

How can I reduce the cost of acquisition?
How do I stack up against aggregators and price comparison engines?

What are my competitors doing?  What is best practice?

For the answer to these questions, or to ask a service related question of your own, call 0117 317 8191 or email service@consumerintel.com