We all talk about customers at the heart of our business, but how do you
measure whether you are succeeding or not? Quantitative techniques lack that all-important “voice of the customer” and qualitative techniques lack statistical resilience. Until now.
Reality Check from Consumer Intelligence gives you the voice of the customers because we put real customers through the process of acquiring your product and that of your competitors. They give us fascinating insights that give you results you can take to the bank. In addition we support the end user experience with our own in-house mystery customer research that allows us to put a statistical spotlight on the issues and address them with a more statistically robust sample size.
Service Watch provides ongoing assessment of your service delivery at the point of customer contact with the call centre, benchmarking your position against the competition.
How can it help you?
The data and analysis from this product can highlight where and how service levels can be raised, customer satisfaction improved, operating costs reduced and conversion rates increased.
Methodology and Deliverables:
Companies tested: 37
Reporting format: Interactive PowerPoint presentation
Call us to find out more about our services or click on the link to get a free sample report.