Service Watch
Service Watch provides ongoing assessment of your service delivery at the point of customer contact with the call centre, benchmarking your position against the competition.
How can it help you?
The data and analysis from this product can highlight where and how service levels can be raised, customer satisfaction improved, operating costs reduced and conversion rates increased.
Over 70 metrics monitored with the key areas of:
Rapport
Call quality
Sales technique
Call timings
Price
 Call us to find out more about our services or click on the link to get a free sample report.
|
