A few days ago a hand written note arrived for my daughter. She had just been in the school musical soiree so I was thinking it would be for her. She had gone off to the US, so with her permission, I opened the letter.
It was a thank you note, handwritten and perfectly done. But it wasn’t for her singing, but it was for flying to the US on Continental Airlines.
My jaw dropped. The station manager at Bristol Airport is writing to my daughter, by hand, to thank her for flying with them.
Has Virgin ever done that for you? BA? AA? In fact has any airline ever sent you a hand written note to thank you for flying with them.
That’s right, never.
If they have then comment now.
If not then try flying Continental airways out of Bristol to New York.
Maybe they sent you a letter, because they knew you have a company who deals with customer service. Those marketing weasels can not be underestimated.
Thanks James, it’s a fair point. But the story is longer than that. They originally sent a note to my daughter when she flew with them in the summer. They had no idea who she is.
The note is genuine.