A few days ago a hand written note arrived for my daughter. She had just been in the school musical soiree so I was thinking it would be for her. She had gone off to the US, so with her permission, I opened the letter.

It was a thank you note, handwritten and perfectly done. But it wasn’t for her singing, but it was for flying to the US on Continental Airlines.

My jaw dropped. The station manager at Bristol Airport is writing to my daughter, by hand, to thank her for flying with them.

Has Virgin ever done that for you? BA? AA? In fact has any airline ever sent you a hand written note to thank you for flying with them.

That’s right, never.

If they have then comment now.

If not then try flying Continental airways out of Bristol to New York.