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Become a mystery customer
We are always on the look out for new people to join our Mystery Customer panel. If you are interested then please click here.
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| Price Intelligence
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Want to understand your competitive price position against your competitors?
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| Experience Reality Check
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Want to know what your customers think about you? And how that compares to your competitors?
Read more
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| Insurance Behaviour Tracker
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Find out what your customers are saying about you and whether they will buy from you again.
Read more
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| Compliance
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Need to know if you are treating customers fairly, we are here to help.
Read more
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Making decisions that will give you a competitive advantage requires high quality information. Consumer Intelligence provides its' customers with intelligence and insight that allows them to create real, competitive advantage.
Great intelligence is a combination of unique data and powerful insight.
Unique Data
At Consumer Intelligence we gather data from a number of sources that are unique to us:
- Internet Price Collection: from our state of the art CAPS system that collects over 300,000 price points every month.
- Consumer Surveys of over 4,000 buyers every month (48,000 a year). We find out what they like, dislike and why they feel that way. We track their behaviour through the buying and renewal cycle.
- Mystery Shopping in house: using our state of the art call centre running our bespoke mystery shopping system designed to analyse every aspect of the call.
- Experience Reality Check: by getting real mystery customers to record their journeys through life and giving us a unique perspective. The real voice of the customers.
All data is thoroughly Quality Checked to ensure that it is accurate and actionable.
These data streams are our own sources, but we can merge these with bespoke information that we collect for customers or with customers’ own in house data.
Powerful Insight
Our teams of specialists use statistical techniques and powerful analytical tools. Their challenge is not to drown you with information but to give you that one unique piece of insight that will gain you competitive advantage. At least 50% of this requires us to listen to you. Find out what your needs are and what your plans are and then mould the data to help support your decision making.
Our reputation speaks for itself, as does our client list, which includes:
| AIG Direct |
Direct Line |
MoneySupermarket.com |
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| AXA |
First Direct |
MoreTh>n |
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| Barclays |
HSBC |
Nationwide |
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| BGL Group |
Norwich Union |
Churchill |
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| Kwik-Fit |
RIAS |
Legal & General |
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| Sainsbury’s Bank |
CompareTheMarket.com |
LV= |
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| Tesco Personal Finance |
CIS |
Marks & Spencer |
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| Castle cover |
Fortis Insurance Solutiuons |
Hastings |
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| Gladiator |
LloydsTSB |
Prudential |
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| Swinton |
Privilege |
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At Consumer Intelligence we build our world around supplying you with information that you can turn into positive business value.
So what can we do for you? |
We welcome feedback on our products, service or web site. Anything that drives you nuts or you think would enhance our offering, let us have your ideas and we will send you a case of wine when they are implemented. Send your thoughts here.
| Latest News |
New Aggregator Report 2009
Over 80% of motor shoppers used an aggregator site in the second half of 2008 and home is catching up. Can you afford not to find out more?
More Information
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How can I help you?
Times are changing, and so are the buying habits of potential customers for insurance. This is not a new phenomenon. We've seen brokers go from rate books to quotation systems; then the growth of the direct writer on the telephone. Telephone is now reducing as the Internet takes an increasing share of the market and of course, we now have aggregators.
More Information |
How can I help you?
Times are changing, and so are the buying habits of potential customers for insurance. This is not a new phenomenon. We've seen brokers go from rate books to quotation systems; then the growth of the direct writer on the telephone. Telephone is now reducing as the Internet takes an increasing share of the market and of course, we now have aggregators.
More Information
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